About the MTA
The MTA is an employer’s association specifically for businesses in the motor industry and currently has over 6,000 Members across New South Wales. The Association’s aim is to help the motor industry and it does this by assisting in the daily running of Member’s businesses through advice and services and also by lobbying to ensure a long and viable future for the industry.

You may have already heard of the Association or seen its logo displayed on our Member’s businesses. The Association is not just for mechanical repairers or car dealerships as is a common misconception, but for any business associated with the automotive industry. The Membership base of the MTA is varied and covers a huge cross section of the industry.

Founded in 1910, the MTA represents owners and business principals in the automotive industry throughout NSW.

The MTA's highly-regarded Code of Ethics is the basis for the public's confidence when they trade with an MTA member.

Introduced in 1980 and updated in 1996, it is a landmark statement that sets out the standard of behaviour MTA members must follow in their dealings with the public.

MTA's advertising and promotional activities over many years have developed a public recognition of its logo to the point where people look for the MTA logo before choosing a business from which they will purchase a motor vehicle or have a vehicle repaired or serviced or purchase spare parts.

In the state sphere the MTA is strongly placed to represent the interests of its members. The MTA is in constant contact with politicians and Government officials and regularly provides advice to them on matters affecting the industry.

The MTA is the principal party and a leader in industrial relations issues affecting the retail motor industry.

The MTA is also a founding member of the Motor Trades Association of Australia - the federal body which draws together MTA's sister organisations in other states and territories to represent the industry at Federal Government level.

MTA code of ethics
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When you deal with a member of the Motor Traders' Association you are protected by the MTA Code of Ethics.

It is a framework of principles under which its members trade with the public that protects consumers and safeguards the reputation of legitimate motor traders.

Whether it's called a code of ethics, code of conduct, or standards of behaviour it is about the relationship between customers and suppliers of goods and services. It is about acceptable standards, not just legal obligations.

A Summary of the MTA Code of Ethics

The MTA Code of Ethics is the foundation of members' high level of public credibility.

It is a public commitment that MTA members will go about their business professionally and fairly.

It is this understanding which sets MTA members apart from the others in our industry and provides an advantage in the marketplace over non-member competitors.

MTA members will:

- act honestly and fairly in all dealings with the public and conduct business with strict professional courtesy and integrity

- comply with state and federal laws, regulations and codes of practice applicable to their business or duties

- offer a firm quotation for repairs to a vehicle including parts, labour and sub-contracting, or where this is not possible make it clear to the consumer that only an estimate, not binding on either party, is being furnished

- notify the consumer in advance of any dismantling charges necessary to arrive at a quotation

- notify the consumer and seek permission to continue work if during the progress of any work it appears that the estimated charges will be exceeded

- provide on invoices full details of work carried out and charges for labour, spare parts, materials, parts disposal, environmental levies and subcontractors used

- guarantee repairs and service performed against failure due to defective parts supplied by the repairer or faulty workmanship for a specific number of kilometres or period of time (subject to the consumer's rights at law)

- not knowingly mislead a consumer in relation to the condition of a vehicle or be a party to improper practice in relation to the sale or purchase of a vehicle

- pass an unencumbered title to any vehicle sold, but in the event that the encumbrance cannot be cleared, make good any loss suffered by the consumer

- provide reasonable facilities to enable prospective purchasers to examine any vehicle prior to sale; and

- not misrepresent any product or service in any form of advertisement published or displayed and ensure that all claims and descriptions made in any such form of advertising are genuine.

 

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