MVIRI Code Disputes

MTA NSW has received and forwarded onto Insurance company representatives 15 complaints regarding issues under the Code of Conduct. (To download a copy of the Code, which is law in NSW, go to www.abrcode.com.au).

MTA has been involved with these Repairers throughout the resolution process to ensure that Repairers are made fully aware of their rights under the Code.

These are the results of Repairer meetings held in the last 2 weeks about understanding Repairers’ Rights and the responsibilities of Insurers under the Code.

More meetings will be held in the coming weeks....

The following issues have been identified:

Code of Conduct Issues continued:
- Assessor training
- Choice of repairer
- Refusing to assess estimates
- Manufacturer’s specifications - Non-genuine V’s OEM compliant components
- Steering and misleading and deceptive comments
- Two quote systems and tendering

Other Issues
- Statutory write offs
- National Motor Vehicle Theft Reduction Council is currently reviewing Statutory Write-Offs
- MTA NSW is lobbying hard with Government Agencies to address safety issues on behalf of the Motor Body Repair Industry and the General Public.

- RTRM take up and Prestige Times progress
- Massive take up of Realistic Times in NSW
- Ongoing progress with the formulation of Prestige Times

REMEMBER: MVIRI Code of Conduct – The Code is in your hands

Under Review by AMBRA
The Code is in your hands and your assistance in completing the attached survey is much appreciated and will go a long way to providing AMBRA (Australian Motor Body Repair Association) with the information it needs to pursue the question of either strengthening the existing voluntary Code or making meaningful representations to the Government to mandate the Code.

AMBRA representatives fought hard and long to convince the Federal Government that there was a need for a Code of Conduct to govern the business relationships between repairers and insurance companies. We would urge you in the strongest possible terms to support this initiative by AMBRA and complete the attached survey form as soon as possible.

AMBRA is mindful that time is precious for small businesses and has therefore tried to keep the survey as simple and as brief as possible.

AMBRA Survey Cover Letter
AMBRA Survey

Receiving the Industry News Service
To ensure delivery of this and other important Industry Information to your Inbox, please email sophie.luttrell@mtansw.com.au

Regards

Greg Preston
Senior Manager
Divisional Services
Motor Traders’ Association of NSW
Phone:   02 9213 4218
Fax:       02 9212 6889 
Mobile:   0423 418 538
Email:    greg.preston@mtansw.com.au