| 1. Speak or write to the appropriate person in the automotive business such as the customer service representative, manager etc. |
| 2. Clearly outline what your issue is. Include any relevant dates and who you interacted with. |
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| 3. Propose a resolution that you'd find satisfactory, such as a repair, replacement, or refund. |
| 4. Maintain open communication and be receptive to the business's perspective and potential solutions they may offer. |
| 5. Set a reasonable timeframe for resolving the issue. Please conduct your own research into the issue and how much time is generally needed to rectify them. |
| 6. Provide your contact information for easy communication. |
| 7. Throughout the process, be calm, courteous and respectful in your interactions. |