Code of Ethics

The MTA NSW Code of Ethics is the foundation of members' high level of public credibility. It is a public commitment that MTA NSW members will conduct their business professionally and fairly.

It is this understanding which sets MTA NSW members apart from the others in our industry and provides an advantage in the marketplace over non-member businesses.

MTA members will:

Act honestly and fairly in all dealings with the public and conduct business with strict professional courtesy and integrity;

Comply with state and federal laws, regulations and codes of practice applicable to their business or duties;

Offer a firm quotation for repairs to a vehicle including parts, labour and sub-contracting, or where this is not possible make it clear to the consumer that only an estimate, not binding on either party, is being furnished;

Notify the consumer in advance of any dismantling charges necessary to arrive at a quotation;

Notify the consumer and seek permission to continue work if during the progress of any work it appears that the estimated charges will be exceeded;

Provide on invoices full details of work carried out and charges for labour, spare parts, materials, parts disposal, environmental levies and subcontractors used;

Guarantee repairs and service performed against failure due to defective parts supplied by the repairer or the faulty workmanship for a specific number of kilometres or period of time (subject to the consumer's rights at law);

Not knowingly mislead a consumer in relation to the condition of a vehicle or be a party to improper practice ion relation to the sale or purchase of a vehicle;

Pass an unencumbered title to any vehicle sold, but in the event that the encumbrance cannot be cleared, make good loss suffered by the consumer;

Provide reasonable facilities to enable prospective purchasers to examine any vehicle prior to sale; and

Not misrepresent any product or service in any form of advertisement published or displayed and ensure that all claims and descriptions made in any such form of advertising are genuine.

More information

Download the full Code here. For more information, or to lodge a complaint about a member who you feel is not following the code, contact MTA NSW.


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