NSW Fair Trading Introduces Online Tow Truck Licensing Process and New Application Requirements

NSW Fair Trading has introduced a new online application process for tow truck drivers and operators as part of efforts to reduce licensing delays and improve service delivery across the sector. The new system is designed to streamline applications, improve assessment timeframes and make it easier for applicants to apply for a Tow Truck Driver Certificate or Tow Truck Operator Licence.

The regulator has advised that it has recently experienced delays in processing licensing applications and renewals, and has been working to minimise the impact on industry participants. As part of these efforts, new applications have been prioritised so that new entrants can obtain their licences more quickly. Where a renewal application has been validly submitted on time, the existing licence will generally remain in effect until a decision has been made.

To encourage use of the new system, applicants who submit their Tow Truck Driver Certificate or Tow Truck Operator Licence applications online will receive a 10 per cent discount on the processing fee, or $5 (whichever amount is greater). NSW Fair Trading has indicated that applications submitted through the online portal can be processed more efficiently.

Alongside the new application process, updated documentation requirements have also been introduced for new applicants to help strengthen safety and professionalism across the tow truck industry.

Tow truck drivers must provide:

• A National Police Check (NPC) Certificate issued within six weeks before submitting the application
• A driving record issued within six weeks before submitting the application

Tow truck operators must provide:

• National Police Check (NPC) Certificates for all authorised persons associated with the business, including directors, partners and close associates

Applicants who have lived or held a driver licence outside of NSW will also be required to provide police and driver history records from those jurisdictions. These new requirements apply only to new applications and do not apply to licence or certificate renewals.

To renew or apply for a Tow Truck Licence, click here: Tow trucks | Service NSW