Turn more customer enquiries into booked jobs
Coax brings calls, text messages, emails, website enquiries and social media messages into one place, helping your team see every customer conversation and follow up more effectively.
Explore MTA Member Offers
Exclusive offers, local support and assistance with setup and data migration for MTA NSW Group members.
What is Coax?
Coax is a customer communication platform designed to help automotive businesses turn more enquiries into booked jobs.
It brings calls, text messages, emails, website enquiries and social media messages into one place, so your team can easily see who has contacted the business, what they need and whether anyone has followed up.
Every channel. One customer conversation.
Coax helps bring your customer communications together so your team has the full picture without switching between separate inboxes, phones and systems.
- Keep all customer enquiries and conversations in one shared system
- See missed calls, messages and follow-up tasks in one place
- Automatically summarise calls and voicemails
- Allow authorised staff to continue a customer conversation
- Capture website enquiries after hours
- Send automatic Google review requests after a job
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Connect with
MechanicDesk
to reduce re-entering customer information
MTA Member Benefit
Exclusive support for MTA NSW & MTA ACT members
MTA NSW & MTA ACT has partnered with Coax to help members reduce missed enquiries, improve customer follow-up and spend less time on administration.
Coax may suit businesses that are new to customer communication software, as well as workshops currently using existing platforms.
MTA NSW Group members can access exclusive offers, local support and assistance with setup and data migration.
Reduce missed enquiries
Keep calls, messages, emails and online enquiries visible to your team in one shared system.
Improve customer follow-up
See what has already been discussed, who needs a response and what follow-up is still outstanding.
Spend less time on administration
Use call summaries, automated review requests, integrations and shared customer history to reduce repetitive admin.
Customer experience
Less administration and lower software costs
One automotive business estimates that Coax saves approximately 1.5 hours of administration each day and more than $840 per month in software costs.*
See the exclusive MTA member offers
Find out how Coax can work with your automotive business and what exclusive offers are available to MTA NSW Group members.
Explore MTA Member Offers
*Based on the reported experience of current Coax customers. Individual results may vary.