Coax

Coax is a customer communication platform designed to help automotive businesses turn more enquiries into booked jobs.

It brings calls, text messages, emails, website enquiries and social media messages into one place, so your team can easily see who has contacted the business, what they need and whether anyone has followed up.

With Coax, your workshop can:

• Keep all customer enquiries and conversations in one shared system
• See missed calls, messages and follow-up tasks in one place
• Automatically summarise calls and voicemails
• Allow authorised staff to continue a customer conversation
• Capture website enquiries after hours
• Send automatic Google review requests after a job
• Connect with MechanicDesk to reduce re-entering customer information

MTA NSW & MTA ACT has partnered with Coax to help members reduce missed enquiries, improve customer follow-up and spend less time on administration.

Coax may suit businesses that are new to customer communication software, as well as workshops currently using existing platforms.

MTA NSW Group members can access exclusive offers, local support and assistance with setup and data migration.

One automotive business estimates that Coax saves approximately 1.5 hours of administration each day and more than $840 per month in software costs.*

Explore the exclusive MTA member offers >

*Based on the reported experience of current Coax customers. Individual results may vary.